Q Media: Audio Tour Experts

Delivering your goals, to your visitors, within your budget.

Knowing how to swing a hammer doesn’t make you a psychologist…

                                 Hammer                  We recently lost a bid to a competitor. After asking for feedback why so we could be better in the future , criticism was offered and was fair and was provided with the utmost respect and objectivity. The feedback we received regarding why we didn’t get the project was the tour sample we sent (the one closest in subject matter to the project we were bidding on) didn’t reflect their perceptions of how they envisioned the creative direction for their audio tour. Fair enough; but I wanted to add something I thought was missing from the equation when they evaluated our sample: the fact that we produced that tour in collaboration with that client. That tour reflected the vision of the previous client; it is what they wanted and achieves what they wanted to say. It delivers the goals they defined for how they wanted their visitors to interact with their space. Not to say it’s perfect – I can think of small things in any tour we’ve produced that afterwards I thought a change could improve – but the point is that working closely with the client was how that tour came to be. If we had won this recent proposal, we would have pursued the same spirit of collaboration with our new client because that is how we operate with ALL of our clients. At the end of the day, it is their vision and goals that need to be communicated through the audio tour. Of course we offer our learned perspective based on our experience and know-how, but in the end, the client is always right and we produce the tour they want.

And that brings me to the weird title of this post. Being able to drive a nail doesn’t mean you can build a house, or coordinate effectively with all the other folks needed to achieve that complicated goal. And like construction, skill sets need to be available for many aspects of audio tour production. Working with the people aspect — the group dynamics, the creative team, the psychology, if you will — of how a tour comes together is, indeed, the best thing that we know we bring to any project. Is the staff at the facility on the same page when it comes to the approach and content? If not, who brings about the cohesion to make that happen? Are the goals being defined and refined to meet what the theme of what the tour should be? Who facilitates the compromises when there are different viewpoints? Is there good working chemistry between the front-end creative team (writer, producer, and director) and the experts assigned to the project by the facility? If not, how can this be overcome and adapted to bring about excellence?

These factors are just some of the challenges that need to be addressed and they change each time we produce a tour. So in the future, we suggest that when you evaluate a proposal, or a bid, don’t simply ask yourself if the tour sample is similar in style or tone to what you want. Call and ask the previous client if the tour sample reflects what they wanted. Find out if the production team brought something to the table that improved on the vision they had at the start. Ask if the production process created a better outcome than they started with. That’s the key to producing a good audio tour – listening to the client and delivering the result they want.

Q Media GPS GeoTours

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August 23, 2009 – Q Media has launched a new service offering downloadable GPS audio tours for GPS devices.  GPS devices are becoming a great way for outdoor facilities large and small to offer audio tours to their visitors.  Up to now most choices to provide a GPS tour were based on purchasing expensive hardware that also needed to be distributed to your visitors as well as maintained.  But now with a Q Media GeoTour there’s no need to purchase, distribute or maintain any GPS audio tour equipment to provide a GPS tour:  Visitors download the tour into their own GPS devices such as Garmin or Tom-Tom and then use them to experience the tour.  The tours can also be downloaded to an Ipod or mp3 player, can include pictures and video and be made available for sale too.

“This is a great way for our clients to take advantage of emerging technologies,” said Mike Lutz Vice-President and Technical Director at Q Media. “There are many outdoor locations where traditional audio guide hardware or cell phones aren’t an option because of distribution issues or cell reception.  A Q Media GeoTour can now allow for tours where before it wasn’t easily viable to do so.  Outdoor parks, driving tours, city walking tours – any type of tour that takes place outdoors at the visitor’s own choosing and pace – can all easily be made into a Q Media GeoTour”. 

So for example, let us say Q Media is hired to produce a walking tour of New York City’s Theater District.  After the content for the tour is produced, Q Media would provide the outlet for the tour to the public as a Q Media GeoTour on its website and the visitor would only need to choose the device they want for the download to operate on.  No equipment is necessary for the visitor to sign out and return and the tour stops play automatically when the visitor reaches the programmed GPS waypoints.  

To see an example of a Q Media GeoTour please go to the GPS Tours page on the Q Media website and scroll down to the bottom to see the Q Media produced “Kansas Wetlands and Wildlife” driving tour of Barton County, KS.  In the example there you can read a summary of the tour, see a map of the route, preview the audio files and download the tour into a chosen device (with instructions).  Visitors can also rate the tour and leave comments.

If you have been interested in producing and distributing a GPS based audio tour the time has arrived!  Prices to host a Q Media GeoTour tour start at $89/month for non-Q Media clients and the service is free for any Q Media production client who wishes to have it.  For more information on how Q Media can produce and provide a GPS Audio Tour GeoTour for you please contact Stasha Boyd of Q Media Productions at stasha@qmediaproductions.com.

Q Media to provide new audio tour equipment for Kennedy Space Center

NASA LogoJuly 16 2009 – Q Media is proud to announce that they have been contracted to update the audio tour equipment at the Kennedy Space Center Visitor’s Complex in Kennedy Space Center, FL. The KSC Visitor’s Center originally had an audio tour installed in 1998 utilizing JVC audio guides. However, time has taken its toll on these players which are no longer supported by JVC and the number of players available to the public has been in sharp decline over the last few years. Q Media is providing Orpheo Classic audio guides to KSC along with the current tour content so once again visitors can enjoy the information previously developed.

The tour will be available to the public in 7 languages–English, French, German, Italian, Japanese, Portuguese and Spanish. Q Media is also incorporating Infrared triggering of the Orpheo audio guides for some of KSC’s interactive exhibits.

Orpheo system engineers Antoine Eisenstein and Sylvain Plaetevoet will also be on-hand during the installation to assist Q Media Technical Director Mike Lutz. The new tour hardware also includes Orpheo Desk Manager which allows KSC’s staff to expedite audio guide operations and visitor registraion without the need to hold personal identification.

The tour will once again be available to the public on August 1, 2009.  For more information about Q Media and their project for the Kennedy Space Center Vistor’s Complex please contact Mike Lutz at Q Media at mike@qmediaproductions.com.

WebTour Audio Tours — By Mike Lutz

IphoneIn recent years audio tours on cell phones have become very popular and whether cell phones are chosen for ease of maintenance, or to meet unique operational challenges, they are meeting the needs of many institutions for their audio tour distribution.

Also in recent years there has been more desire by consumers on what they want their mobile devices to do. One of the fastest developing trends is to have access to the internet through mobile devices and new technology like the Apple IPhone is an example of what is possible in realizing how the cell phone has evolved beyond being just a platform for voice communication.  Also internet plans for mobile devices are becoming less expensive as more competitors enter the marketplace allowing people to utilize their mobile devices for many functions beyond communication like game-playing, music downloading and video watching among thousands of other uses.  

This latest development offers a new way to have an audio tour for visitors for less cost.  How?  Well if you are currently paying a cell phone audio tour provider to host your audio tour then in the near future you won’t have to as more people have internet-capable devices:  there won’t be the need to pay for a service to host audio tours for cell phones because your visitors will access your tour directly from your website .  I’m calling these new types of audio tours WebTour Audio Tours and you can learn more about them at our website www.qmediaproductions.com/cellphone.htm

As technology changes and improves rapidly how you hear a tour is still only half of the equation–the other of course is what you are listening to.  Q Media is an award-winning production company that is committed to producing excellent audio tour content no matter how it is heard.  We pride ourselves in being able to exceed the message needs of our clients no matter what distribution platform they require whether it is traditional audio guides, cell phones, Ipods, downloadable tours and now WebTours.  Please contact QMedia if you are considering an audio tour or planning to upgrade your current one to find out more about what we can produce, equip or program for your tour.

Revenue Share Audio Tours

MPj04331180000[1]The first half of year 2009 has been tough. Donations, sponsorships, attendance are all down, down, down. Across the board our clients tell us they are getting hit in the pocketbook by things over which they have little or no control. “What we have to do is bring in more money without spending our cash reserves.” Exactly. Which is why if you don’t already have a revenue share audio tour with Q Media, then I highly suggest you give us a call.

Most organizations are familiar with a standard revenue share arrangement–the vendor covers most or all of the up front costs including hardware and production; the client provides the marketing and promotion, then the earned revenue is shared between the parties. What most museums are not aware of is that Q Media is different; first, we offer this option to organizations that are considered too small by our competitors. The larger audio tour providers cannot offer this valuable service to small to medium sized museums because the return is not considered large enough to cover their overhead. Second, our service is truly shared risk/shared reward. Q Media takes into account large scale disruptions, i.e. hurricanes, that grossly affect your attendance. Last, but certainly not least, Q Media’s productions enhance your visitor’s experience at your museum and add to your ability to tell your story. Our primary talent, focus and purpose is to effectively deliver your message to your visitors.

Let us help you increase your revenue. Seven years ago, Mike and I started Q Media because we were committed to serving our clients and we’re proud to say we’ve succeeded — in good times and bad. Please, give us a call and let’s see what we can do together.

Audio tours in these economic times – By Mike Lutz

An audio tour can help in these economic times.

Fantasy of FlightIn these times many institutions that have the desire to offer an audio tour to their visitors may now have budget shortfalls and face decisions on how to move forward. There are many factors in how and when to spend limited resources and an audio tour may now be considered unattainable, so Q Media wants to offer perspective on why audio tours can help in these times: We believe audio tours can be of assistance as a good way to generate revenue, cut staffing costs, and better the creative offerings of any facility.

1. Audio tours have historically offered revenue enhancement. Many facilities use audio tours to enhance revenue and traditional audio guides have been the easiest way to allow for point of purchase audio tour sales. Some other approaches like re-purposing your tour as a downloadable tour for sale from the internet can also increase revenue.

2. Q Media offers a “no-cost” revenue share option. We understand that the cost of producing and equipping a tour may be considered cost prohibitive but if your facility qualifies Q Media is ready to work in conjunction with you to offer your audio tour as an on-going revenue share.

3. Q Media offers “how to” workshops for organizations that are looking at budget shortfalls and have decided to produce an audio tour in-house. Q Media has worked with organizations who saved money by incorporating in-house personnel for key creative roles and through our workshops we can teach your staff to produce audio tours on-time and on-budget.

4. Audio Tours are a great way to standardize your message. Many times a message can be changed in its repeating. One great advantage audio tours have is that once a tour is produced that message stays consistent every time it is told. Not only are audio guides consistent but since they never “call in sick” they are always at the ready to be of service to generate revenue.

5. Audio tours also have the ability to streamline staffing. In these times many institutions may be considering how to do more with less and downturns in revenue can call for decisions to be made about operational expenditures. An audio tour can allow a facility to continue offering enhanced message delivery while also minimizing staffing needs. This doesn’t necessarily imply staff layoffs—it suggests that less tour staff is needed during higher attendance and savings can be made with fewer part-time or seasonal employees.

6. Audio tours offer a great return on investment over time. In many cases a well produced audio tour is still viable 4-5 years after it is originally installed. Many institutions choose to have audio tours for their permanent exhibits that won’t change much over time and add tours for their temporary or seasonal exhibits. In most cases once the audio tour is operational there is usually very little upkeep cost and this allows for a greater return over time: costs are minimized and profits increased as the tour requires no additional resources to remain operational.

7. Audio tours can be used for advertising and promotional sponsors. Additional revenue or sponsorship dollars can be arranged with donors who want their product or service exposed to your visitors. In the case of museum visitors there are many studies that quantify museum attendees as being from better educated and well-off segments of society. An audio tour can accommodate sponsors or advertising when overt sponsorship is not a consideration for an exhibit but sponsorship dollars are desirable.

Hopefully Q Media has shown that even in these lean economic times an audio tour is still a great value addition to any facility.  Besides increasing revenue they also can provide a wonderful one-on-one experience in delivering your message creatively to your visitors.  Much cheaper to produce and install than a typical exhibit, and able to streamline staffing,  audio tours are a great way to increase revenue and update the offering of your facility without large costs.

Please contact Stasha Boyd at stasha@qmediaproductions.com to find out how Q Media can produce and equip your audio tour.

“Quality content” — Just what the heck does that mean?

I wish I could tell you the number of times I’ve heard some version of “What we want is quality content,” “We’re all about quality content,” or the ever popular “Our visitors deserve/demand/expect quality content.” The way the phrase is bandied about you’d think you’d be able to go to your local “content” store and pick up five packages of the “quality” variety.

Stasha at Quivera National Wildlife Refuge while working on the Barton County Scenic Byway Audio Tour. A "quality content" production if there ever was one.

Stasha at Quivera National Wildlife Refuge while working on the Barton County Scenic Byway Audio Tour. A "quality content" production if there ever was one.

The problem is that semantically the phrase “quality content” is meaningless. It’s a subjective judgement call usually based on the opinion of the person making the statement. It should carry the same weight as someone saying “content I like” or “content I don’t like.” It helps to be more specific. Read the rest of this entry »

Audio guides in an iPod world. Are they still relevant?

“Audio guides are dead. Passe. Old news. Too expensive. Too creatively restrictive. Too… too…  yesterday.”
Fantasy of Flight; a unique experience!

Fantasy of Flight; a unique experience!

RUBBISH!

Before I start a non-professional rant, let me make a couple of clear points:

First, audio guides and audio tours are not the same thing. An “audio guide” is a device, an “audio tour” is an experience. You can experience an outstanding audio tour on a number of different devices — e.g. audio guides, cell phones, iPods, pdas — which may or may not have been designed and developed as a way strictly to present an audio tour. An audio guide, on the other hand, is a type of hardware that was designed, developed, and deployed with one purpose in mind, to deliver audio tours to the general public. 

Second, there are two sides to an audio tour (you will see this point made over and over in this blog), “what you’re listening to” and “how you’re listening to it.” An audio guide is simply another “how”, another way to get the “what,” — that is, the message – to the ear of your visitor.

Keeping those two points in mind, the question then becomes, do audio guides still have a place in today’s artistic, historical, and cultural organizations? The answer is “yes” provided that for the individual organization the pluses outweigh the minuses. Read the rest of this entry »

Audio tours on cell phones! A great idea… for some.

Audio guides, iPods, cell phones, downloads, internet, multi-media and on and on and on. It seems as if the options for getting a message to your visitors ears are getting wider, more complex, and ever more confusing. But if you’ve clicked on this post you are looking for more information about one of the newest audio tour innovations — cell phones.
The first thing to keep in mind is that the device is only half the equation. Don’t forget about quality content! But we’ll talk about that more in another post.

Read the rest of this entry »

Orange County Regional History Center

Orange County Regional History Center

Orange County Regional History Center

In 2008 we had the opportunity to do something we rarely get to do — work locally! I don’t know why it is but the old adage regarding the “pro from Dover” generally seems to hold. Never-the-less, we were selected to work with the Orange County Regional History Center in Orlando to provide audio guides and production support for the new audio tour of their permanent exhibits. This project has several lessons including some benefits and cautions to a la carte production as well as what to do when the financial rug gets pulled out from under you. Welcome to the wonderful and wacky world of public financing. Read the rest of this entry »

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